Privacy Policy for Xperience Live LLC

Last Updated: 10.31.26

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At Xperience Live LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use CORE, our production management app at core.xprlive.media.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: When you make a purchase, sign up for newsletters, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.

• Non-Personal Information: We may also collect non-personal information about your interaction with our site, including IP address, browser type, and pages visited.

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2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders.

• To communicate with you about your orders or inquiries.

• To send you promotional materials or newsletters, if you opt in.

• To improve our website and services based on user feedback.​

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3. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share information with third-party vendors who assist in delivering our services, such as payment processors and shipping companies.

• Legal Compliance: We may disclose your information as required by law or to protect our rights.​

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4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

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5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us at infoxprlive@gmail.com.

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6. Cookies

Our website may use cookies to enhance user experience. Cookies are small data files stored on your device. You can choose to accept or decline cookies through your browser settings.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after any changes indicates your acceptance of the revised policy.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

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Xperience Live LLC
Email: infoxprlive@gmail.com
Phone: 616.419.8221

 

 

9. CORE App and Google User Data

 

CORE (core.xprlive.media) is the production management app Xperience Live LLC uses to plan events with our team, crew, and clients. This section explains what information CORE handles, including information from Google accounts.

 

Information CORE stores

• Account details: name, email address, phone number (if provided), and role.

• Project information: event names, dates, venues, schedules, tasks, crew assignments, messages, and files related to productions.

• For authorized staff only: budgets, payments, and crew compensation. These are never shown to crew members other than their own pay, or to clients.

 

Google Calendar connection

An Xperience Live owner may choose to connect a Google account to CORE so our project schedule appears in Google Calendar. When connected, CORE requests:

• Your Google account email address, to show which account is connected.

• Permission to manage only calendars CORE creates (Google's "calendar.app.created" permission), so CORE can create one calendar named "Xperience Live — Master" and add, update, and remove events for our projects on it. Google itself prevents CORE from seeing or changing any other calendar or event.

 

How we use Google user data

• CORE only writes project events (event name, dates, times, venue, and booking status) to the "Xperience Live — Master" calendar.

• CORE does not read, copy, or store your other calendars or their events.

• Calendar events created by CORE never include pay, budgets, or internal notes.

• We do not sell Google user data, use it for advertising, or share it with anyone except as needed to provide this feature or as required by law.

• We do not use Google user data to develop, improve, or train artificial intelligence or machine learning models.

 

Limited Use

CORE's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

 

Storage and security

The access Google provides is encrypted (AES-256) before it is stored, kept in a server-only database table that app users cannot read, never shown in the browser, and used only by CORE to update the calendar.

 

Disconnecting and deletion

• You can disconnect at any time in CORE under Settings → Connected calendar → Disconnect, or by removing CORE's access at myaccount.google.com/permissions.

• When you disconnect, CORE revokes its access with Google and deletes the stored access from our systems. Removing CORE's access at myaccount.google.com/permissions also ends its access immediately. The "Xperience Live — Master" calendar stays in your Google account until you delete it.

 

Service providers

CORE is hosted using Netlify (web hosting), Supabase (database and sign-in), and Resend (email delivery). They process data only to run CORE for us.

 

Your choices

To access, correct, or delete information CORE holds about you, contact us at infoxprlive@gmail.com.